General Terms and Conditions (GTC) and Customer Information
of diconfa GmbH
I. General Terms and Conditions
§ 1 Scope of Application and Definitions
(1) The following General Terms and Conditions apply to all contracts concluded between you and us, diconfa GmbH, Ludwig-Erhard-Straße 35a, 30982 Pattensen, Germany, via our website https://www.diconfa.de.
(2) Deviating or supplementary general terms and conditions of the customer shall not apply unless we expressly agree to their validity in writing.
(3) A consumer within the meaning of these terms and conditions is any natural person who enters into a legal transaction for purposes that can predominantly be attributed neither to their commercial nor to their independent professional activity. An entrepreneur is any natural or legal person or partnership with legal capacity who, when concluding a legal transaction, acts in the exercise of their independent professional or commercial activity.
§ 2 Subject Matter of the Contract
(1) The subject matter of the contracts is the sale of goods, in particular custom-made cuts, seals, and components made of rubber, plastic, and metal.
(2) We exclusively provide delivery services. Planning, design, consulting, or other services are not owed unless expressly agreed in writing.
§ 3 Conclusion of the Contract
(1) The presentation of products in the online shop does not constitute a legally binding offer but an invitation to place an order.
(2) By submitting your order, you make a binding offer to conclude a purchase contract. The contract is concluded as soon as we accept the order by sending a confirmation of order by e-mail or begin to execute the order.
(3) Order processing and the transmission of all information required in connection with the conclusion of the contract are carried out by e-mail. You must ensure that the e-mail address you have provided is correct and that receipt of e-mails is technically guaranteed.
§ 4 Standard Articles, Custom-Made Goods, and Right of Withdrawal
(1) Standard articles are prefabricated articles with fixed dimensions that are not individually determined by the customer. If the customer is a consumer, they are entitled to a right of withdrawal pursuant to § 355 BGB with respect to standard articles. Details are set out in the withdrawal instructions (Customer Information, item 8).
(2) Custom-made goods are goods that are not prefabricated and for the production of which an individual selection or determination by the customer is decisive, in particular through the customer's entry of dimensions or the submission of the customer's own technical data (§ 5). Pursuant to § 312g para. 2 no. 1 BGB, the right of withdrawal does not apply to custom-made goods. This also applies if we have not yet begun production.
(3) If an order contains both standard articles and custom-made goods, the right of withdrawal applies exclusively to the standard articles contained in that order.
§ 5 DXF Configurator and Customer-Supplied Technical Data
(1) If the customer provides technical data, drawings, or CAD files (in particular in DXF format), production is carried out exclusively on the basis of this data.
(2) The customer is solely responsible for the accuracy, completeness, technical feasibility, and suitability of the provided data for the intended purpose.
(3) No review of the transmitted data with regard to content, design, functional, or safety suitability is carried out. This also applies if files are manually reviewed before production or if queries are made to the customer in case of ambiguities.
(4) Any review that may be carried out is done exclusively on a voluntary basis to ensure general production feasibility and does not constitute approval, recommendation, guarantee, or assumption of liability with regard to dimensional accuracy, function, or intended use.
(5) By placing the order, the customer declares the technical approval of the transmitted data for production. Subsequent changes are excluded.
§ 6 Technical Specifications, Dimensions, and Tolerances
(1) Technical specifications, material characteristics, and other product information are provided to the best of our knowledge and belief. They represent general reference values and not guaranteed properties.
(2) Unless otherwise stated, technical values are based on tests under standardised conditions, in particular in ambient air and at a room temperature of 20 °C.
(3) Dimensions, lengths, widths, and material thicknesses are to be checked at room temperature. Materials may deform, stretch, or shorten due to transport, storage, or processing.
(4) Dimensional deviations that are customary in the industry as well as those caused by materials and processes do not constitute a defect. Missing technical specifications do not constitute a guaranteed property.
§ 7 Material Properties and Operating Conditions
(1) Information on the chemical, thermal, or mechanical resistance of materials represents general empirical values.
(2) The interaction of various factors such as temperature, pressure, media, movement, or chemical mixtures can alter material properties. No liability is assumed for the suitability of products under specific operating conditions.
(3) The customer is obligated to independently test the delivered products before use and, if necessary, have them approved by qualified personnel.
§ 8 Responsibility for Use and Product Liability
(1) We assume no responsibility for the specific intended use of the delivered goods, as this is generally not known to us and is not verified.
(2) The responsibility for the selection, design, testing, and use of the products lies exclusively with the customer.
(3) Statutory liability claims, in particular under the Product Liability Act, remain unaffected.
§ 9 Rights to Transmitted Files and Data Use
(1) The customer grants us a simple, non-transferable right of use to the transmitted files insofar as this is necessary for the preparation of quotations, production, quality assurance, and contract processing.
(2) We are entitled to pass on the files to commissioned third parties insofar as this is necessary for the manufacture of the goods.
(3) No further use is made. Storage is maintained only for as long as is necessary for contract performance or statutory retention obligations.
§ 10 Prices, Payment Terms, and Retention of Title
(1) All prices are final prices including statutory value-added tax, unless otherwise indicated.
(2) The goods remain our property until the purchase price has been paid in full.
(3) For entrepreneurs, we reserve ownership of the goods until full settlement of all claims arising from the ongoing business relationship.
§ 11 Warranty
(1) Statutory warranty rights for defects apply.
(2) For entrepreneurs, the warranty period is one year from delivery of the goods, insofar as legally permissible.
(3) Dimensional deviations within the described tolerances as well as deviations due to material-typical properties do not constitute a defect.
§ 12 Liability
(1) We are liable without limitation in cases of intent and gross negligence as well as in cases of injury to life, body, or health.
(2) In cases of slight negligence, we are only liable for the breach of essential contractual obligations, limited to the foreseeable, contract-typical damage.
(3) Any further liability is excluded insofar as legally permissible.
(4) The limitations of liability set out in this section do not apply to claims based on data protection law.
§ 13 Choice of Law, Jurisdiction, Final Provisions
(1) German law applies to the exclusion of the UN Convention on Contracts for the International Sale of Goods. Mandatory provisions of the state in which a consumer has their habitual residence remain unaffected.
(2) Should individual provisions of these GTC be or become invalid, the validity of the remaining provisions shall remain unaffected.
II. Customer Information
1. Identity of the Seller
diconfa GmbH
Ludwig-Erhard-Straße 35a
30982 Pattensen
Germany
Phone: +49 5101/912 928 9
E-mail: service@diconfa.de
2. Information on the Conclusion of the Contract
(1) The presentation of goods in our online shop does not constitute a legally binding offer but an invitation to place an order.
(2) By submitting an order, you make a binding offer to conclude a purchase contract for the goods contained in the shopping cart.
(3) The contract is concluded as soon as we accept your offer by sending a confirmation of order by e-mail or begin to execute the order.
(4) If you submit a request for a quotation, this is non-binding on your part. We will submit a binding offer to you in text form, which you can accept within the period specified in the offer.
3. Contract Language and Storage of the Contract Text
(1) The contract language is German.
(2) The complete contract text is not stored by us. Before submitting the order, you can print out the contract data using the print function of your browser or save it electronically.
(3) After receipt of the order, you will receive a confirmation of order by e-mail containing all essential contractual information.
(4) For quotation requests outside the online shopping cart system, you will receive all contract data as part of a binding offer in text form, e.g. by e-mail, which you can print out or save electronically.
4. Essential Characteristics of the Goods
The essential characteristics of the goods offered result from the respective product description in the online shop or from the individual offer.
For individually manufactured goods, the essential characteristics result in particular from the specifications, drawings, or technical data provided by the customer.
5. Prices and Payment Terms
(1) The prices stated in the respective offers are total prices and include statutory value-added tax, unless expressly stated otherwise.
(2) In addition to the stated prices, shipping costs may apply. These are indicated separately during the ordering process.
(3) For deliveries to countries outside the European Union, additional costs may arise, such as customs duties, taxes, or money transfer fees, which are to be borne by the customer.
(4) The available payment methods are indicated in the online shop. Unless otherwise stated for the individual payment methods, payment claims arising from the concluded contract are due immediately.
6. Delivery Conditions
(1) The delivery conditions, delivery times, and any existing delivery restrictions result from the information in the online shop or the respective offer.
(2) If you are a consumer, the risk of accidental loss or accidental deterioration of the goods only passes to you upon delivery of the goods.
(3) If you are an entrepreneur, delivery and dispatch are at your risk.
7. Statutory Warranty Rights for Defects
Warranty for defects is governed by statutory provisions as well as the warranty rules in the General Terms and Conditions (Part I).
8. Right of Withdrawal for Consumers
Consumers are entitled to a right of withdrawal pursuant to § 355 BGB with respect to standard articles (§ 4 para. 1). Details are set out in the withdrawal instructions below.
For custom-made goods (§ 4 para. 2), no right of withdrawal exists pursuant to § 312g para. 2 no. 1 BGB, as these goods are not prefabricated and their production depends on an individual selection or determination by the consumer — in particular the entry of dimensions or the submission of technical data.
Whether an article is classified as a standard article or a custom-made item is shown to you on the product page and during the ordering process before you place your order.
Withdrawal Instructions (for Standard Articles)
Right of Withdrawal
You have the right to withdraw from this contract within fourteen days without giving any reason.
The withdrawal period will expire fourteen days from the day on which you or a third party other than the carrier and indicated by you acquires physical possession of the goods.
To exercise the right of withdrawal, you must inform us,
diconfa GmbH, Ludwig-Erhard-Straße 35a, 30982 Pattensen, Germany, phone: +49 5101/912 928 9, e-mail: service@diconfa.de,
of your decision to withdraw from this contract by an unequivocal statement (e.g. a letter sent by post or an e-mail). You may use the attached model withdrawal form, although it is not obligatory.
To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.
Effects of Withdrawal
If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than fourteen days from the day on which we are informed about your decision to withdraw from this contract. We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement.
We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.
You shall send back the goods or hand them over to us, without undue delay and in any event not later than fourteen days from the day on which you communicate your withdrawal from this contract to us, to
diconfa GmbH, Ludwig-Erhard-Straße 35a, 30982 Pattensen, Germany.
The deadline is met if you send back the goods before the period of fourteen days has expired.
You will have to bear the direct cost of returning the goods.
You are only liable for any diminished value of the goods resulting from handling other than what is necessary to establish the nature, characteristics, and functioning of the goods.
Exclusion of the Right of Withdrawal
The right of withdrawal does not apply to contracts for the delivery of goods that are not prefabricated and for the production of which an individual selection or determination by the consumer is decisive, or that are clearly tailored to the personal needs of the consumer (§ 312g para. 2 no. 1 BGB). This applies in particular to our custom-made goods pursuant to § 4 para. 2.
Model Withdrawal Form
(If you want to withdraw from the contract, please complete and return this form.)
To: diconfa GmbH, Ludwig-Erhard-Straße 35a, 30982 Pattensen, Germany, e-mail: service@diconfa.de
I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract of sale of the following goods (*):
Ordered on (*)/received on (*): _______________
Name of consumer(s): _______________
Address of consumer(s): _______________
Date: _______________
Signature of consumer(s) (only if this form is notified on paper): _______________
(*) Delete as appropriate.
9. Trusted Shops Buyer Protection
You have the option of securing your purchase via the buyer protection offered by Trusted Shops SE, Subbelrather Straße 15c, 50823 Cologne, Germany. Buyer protection is concluded as a separate contract between you and Trusted Shops SE; the respective terms of use of Trusted Shops SE apply, which are pointed out separately during the ordering process or upon activation of buyer protection. diconfa GmbH is not a party to this contractual relationship.
10. Alternative Dispute Resolution
We are neither willing nor obligated to participate in dispute resolution proceedings before a consumer arbitration board.
11. Notes on the Legal Compliance of the GTC
These General Terms and Conditions and Customer Information can be reviewed and updated by lawyers specialising in IT law. Ongoing legal review is recommended, particularly in the event of changes to the business model or the services offered.
Last updated: 03/07/2026