Terms and Conditions and Customer Information
I. Terms and Conditions
§ 1 Basic Provisions
(1) The following terms and conditions apply to contracts that you conclude with us as the provider (diconfa GmbH) via the website https://diconfa.de. Unless otherwise agreed, the inclusion of any of your own terms and conditions is hereby rejected.
(2) A consumer within the meaning of the following provisions is any natural person who enters into a legal transaction for purposes that are predominantly not attributable to their commercial or independent professional activity. An entrepreneur is any natural or legal person or a legally capable partnership who, when concluding a legal transaction, acts in the exercise of their independent professional or commercial activity.
§ 2 Conclusion of the Contract
(1) The subject of the contract is the sale of goods.
(2) By listing a product on our website, we make you a binding offer to conclude a contract via the online shopping cart system under the conditions specified in the product description.
(3) The contract is concluded through the online shopping cart system as follows:
Goods intended for purchase are placed in the "shopping cart". You can access the "shopping cart" via the corresponding button in the navigation bar and make changes at any time.
By clicking the "Checkout" or "Proceed to Order" button (or similar) and entering your personal data as well as payment and shipping details, you will finally be shown the order information as an order overview.
If you choose an instant payment system (e.g., PayPal (Express/Plus/Checkout), Amazon Pay, Sofort, giropay), you will either be directed to the order overview page in our online shop or forwarded to the website of the instant payment provider.
If redirected to the respective instant payment system, you make the corresponding selection or enter your data there. Finally, the order data will be displayed as an order overview on the website of the instant payment provider or after you are redirected back to our online shop.
Before submitting the order, you have the opportunity to review, change (also via the browser's "back" function), or cancel the order in the order overview.
By submitting the order via the corresponding button ("order with obligation to pay", "buy" / "buy now", "order with costs", "pay" / "pay now" or similar), you legally declare your acceptance of the offer, thereby concluding the contract.
(4) Your requests for an offer are non-binding. We will provide you with a binding offer in text form (e.g., by e-mail), which you can accept within 5 days (unless another period is specified in the respective offer).
(5) The processing of the order and transmission of all information required in connection with the conclusion of the contract is carried out by e-mail, partly automated. You must ensure that the e-mail address you provided to us is correct, that receipt of e-mails is technically ensured, and in particular, not blocked by spam filters.
§ 3 Individually Designed Goods
(1) You provide us with the suitable information, texts, or files required for the individual design of the goods via the online ordering system or by e-mail immediately after the contract is concluded. Our specifications regarding file formats must be observed.
(2) You undertake not to transmit any data that infringes the rights of third parties (especially copyrights, name rights, trademark rights) or violates existing laws. You expressly indemnify us from any claims made by third parties in this context. This also includes the costs of necessary legal representation.
(3) We do not check the transmitted data for content accuracy and therefore assume no liability for errors.
§ 4 Special Agreements on Payment Methods Offered
(1) Credit Check
If we advance payments, e.g., for payment on account or direct debit, your data will be passed on to Creditreform Boniversum GmbH, Hammfelddamm 13, 41460 Neuss, for the purpose of a credit check based on mathematical-statistical procedures to safeguard our legitimate interests. We reserve the right to deny you the payment method on account or direct debit based on the result of the credit check.
§ 5 Right of Retention, Retention of Title
(1) You may only exercise a right of retention insofar as it concerns claims from the same contractual relationship.
(2) The goods remain our property until the purchase price has been paid in full.
(3) If you are an entrepreneur, the following additionally applies:
a) We retain ownership of the goods until all claims from the ongoing business relationship have been fully settled. Before the transfer of ownership, pledging or transfer by way of security is not permitted.
b) You may resell the goods in the ordinary course of business. In this case, you hereby assign all claims arising from the resale in the amount of the invoice value to us, and we accept the assignment. You remain authorized to collect the claim. If you do not properly meet your payment obligations, we reserve the right to collect the claim ourselves.
c) In the case of connection or mixing of the reserved goods, we acquire co-ownership of the new item in proportion to the invoice value of the reserved goods relative to the other processed items at the time of processing.
d) We undertake to release the securities to which we are entitled at your request, insofar as the realizable value of our securities exceeds the secured claim by more than 10%. The choice of securities to be released is at our discretion.
§ 6 Warranty
(1) Statutory rights for defects apply.
(2) As a consumer, you are requested to check the goods immediately upon delivery for completeness, obvious defects, and transport damage, and to notify us and the carrier of any complaints as soon as possible. Failure to do so does not affect your statutory warranty rights.
(3) Deviations of a characteristic of the goods from the objective requirements are only considered agreed if you were informed of them before making the contract declaration and the deviation was expressly and separately agreed between the contracting parties.
(4) If you are an entrepreneur, the following deviations from the above warranty provisions apply:
a) Only our own specifications and the product description of the manufacturer are considered agreed as the quality of the goods; other advertising, public promotions, and statements of the manufacturer are not.
b) In the case of defects, we provide warranty at our choice by repair or replacement. If the defect remediation fails, you may demand a reduction or withdraw from the contract. A second unsuccessful attempt at remedy is considered failed unless the nature of the goods, the defect, or other circumstances indicate otherwise. In the case of repair, we do not bear the additional costs of transporting the goods to a place other than the place of performance, unless this is consistent with the intended use of the goods.
c) The warranty period is one year from delivery. The limitation does not apply:
- to damages caused culpably by us affecting life, body, or health, and in the case of intentional or grossly negligent other damages;
- if we have fraudulently concealed a defect or provided a guarantee for the quality of the item;
- for goods used according to their normal use in a building and causing its defectiveness;
- in the case of statutory recourse claims you have regarding warranty rights.
§ 7 Choice of Law, Place of Performance, Jurisdiction
(1) German law applies. For consumers, this choice of law only applies to the extent that the protection granted by mandatory provisions of the law of the consumer’s habitual residence is not removed (principle of favorability).
(2) The place of performance for all services from business relations with us and the place of jurisdiction is our registered office, unless you are not a consumer but a merchant, legal entity under public law, or special fund under public law. The same applies if you have no general place of jurisdiction in Germany or the EU or your residence or habitual abode is unknown at the time of filing the lawsuit. The right to also bring an action at another statutory place of jurisdiction remains unaffected.
(3) The provisions of the UN Sales Convention explicitly do not apply.
II. Customer Information
1. Identity of the Seller
diconfa GmbH
Ludwig-Erhard Straße 35a
30982 Pattensen
Germany
Phone: 051019903804
E-Mail: jan.jacoby@diconfa.de
Alternative Dispute Resolution:
We are neither willing nor obliged to participate in dispute resolution proceedings before a consumer arbitration board.
2. Information on Conclusion of the Contract
The technical steps for concluding the contract, the conclusion itself, and the correction options are carried out according to the "Conclusion of the Contract" provisions in our Terms and Conditions (Part I).
3. Contract Language, Storage of Contract Text
3.1. The contract language is German.
3.2. The complete contract text is not stored by us. Before submitting the order via the online shopping cart system, the contract data can be printed or electronically saved via the browser's print function. After receipt of the order by us, the order data, the legally required information for distance contracts, and the Terms and Conditions are sent to you again by e-mail.
3.3. For offer requests outside the online shopping cart system, you will receive all contract data as part of a binding offer in text form, e.g., by e-mail, which you can print or save electronically.
4. Essential Characteristics of the Goods or Service
The essential characteristics of the goods and/or services can be found in the respective offer.
5. Prices and Payment Terms
5.1. The prices listed in the respective offers, as well as the shipping costs, are total prices. They include all price components, including all applicable taxes.
5.2. Shipping costs are not included in the purchase price. They can be viewed via a correspondingly labeled button on our website or in the respective offer, are displayed separately during the ordering process, and must be borne by you unless free shipping is promised.
5.3. If delivery is made outside the European Union, additional costs beyond our control may be incurred, such as customs duties, taxes, or money transfer fees (bank transfer or exchange rate fees), which must be borne by you.
5.4. Money transfer costs (bank transfer or exchange rate fees) must be borne by you in cases where delivery is to an EU member state but payment is made from outside the EU.
5.5. The available payment methods are displayed via a correspondingly labeled button on our website or in the respective offer.
5.6. Unless otherwise indicated for individual payment methods, payment claims arising from the concluded contract are immediately due.
6. Delivery Terms
6.1. Delivery terms, delivery dates, and any delivery restrictions can be found via a correspondingly labeled button on our website or in the respective offer.
6.2. For consumers, the risk of accidental loss or deterioration of the sold goods during shipment only passes to you upon delivery of the goods, regardless of whether the shipment is insured or uninsured. This does not apply if you have commissioned a transport company not designated by the entrepreneur or another person for shipment execution.
If you are an entrepreneur, delivery and shipment occur at your own risk.
7. Statutory Warranty Rights
Warranty rights are governed by the "Warranty" provisions in our Terms and Conditions (Part I).
These Terms and Conditions and customer information were created by IT law specialists at Händlerbund and are continuously checked for legal compliance. Händlerbund Management AG guarantees the legal certainty of the texts and is liable in the event of warnings. More information is available at: https://www.haendlerbund.de/de/leistungen/rechtssicherheit/agb-service.
8. Right of Withdrawal for Consumers
Consumers generally have a right of withdrawal according to § 355 BGB. However, this does not apply to contracts for the delivery of goods
- that are not prefabricated, and
- for which an individual selection or specification by the consumer is decisive, or
- that are clearly tailored to the personal needs of the consumer (§ 312g Abs. 2 Nr. 1 BGB).
Since all products of diconfa GmbH are made exclusively to customer specifications (e.g., custom-cut rubber, metal, or plastic parts), there is no right of withdrawal.
Additional Terms and Conditions (AGB) for Purchase on Account from diconfa GmbH (hereinafter: "we")
(As of: 25.10.2021)
General Information
We offer the payment method "purchase on account" for our customers. In this context, a receivable is assigned to Bank Frick AG (hereinafter "Bank").
Invoice purchase is only available to consumers aged 18 or older. You can purchase goods online and pay only after receiving the goods and the invoice.
The purchase contract for the goods is concluded exclusively between you and us. The processing of the purchase contract is also governed by the agreements you make with us. In particular, we remain responsible for general customer inquiries (e.g., about goods, delivery time, shipment), returns, complaints, warranty claims, possible contract withdrawals, and credits. If you choose purchase on account, these terms apply in addition to the agreements and T&Cs you conclude with us under the purchase contract.
We will assign our claim for payment of the purchase price against you to the Bank for processing a purchase on account. You are hereby informed of this assignment. All payments must, to discharge your debt, be made exclusively to the Bank's account provided to you. The goods remain the property of the Bank until fully paid.
The technical service provider and creditworthiness checker for purchase on account is payolution GmbH (https://www.unzer.com/de/unzer-payments/).
Payment Terms
If, due to a special agreement with us or by law, you withdraw from the purchase contract, return the goods, claim a price reduction, or otherwise do not need to make full or partial payment, the Bank will reassign the claim against you to us. A final payment agreement or reversal will then be made with us.
Warning: Consequences of Late Payments
Late payments incur default interest for invoice purchases as agreed, as well as costs for appropriate reminders. If internal reminders are unsuccessful, the Bank may forward the outstanding claim to a collection agency. In this case, you may incur costs for legal enforcement through collection agencies and possibly for legal representation.
If any provision of these additional T&Cs is invalid, this does not affect the validity of the remaining provisions.
Last updated: 29.09.2025