Right of Withdrawal for Consumers 

(A consumer is any natural person who enters into a legal transaction for purposes that are predominantly outside his or her trade, business, or profession.)

Withdrawal Instructions

Right of Withdrawal

You have the right to withdraw from this contract within 14 days without giving any reason. The withdrawal period is 14 days from the day

- on which you or a third party designated by you, who is not the carrier, has taken possession of the goods, provided you ordered one or more goods under a single order and these are delivered together;

- on which you or a third party designated by you, who is not the carrier, has taken possession of the last good, provided you ordered several goods under a single order and they are delivered separately;

- on which you or a third party designated by you, who is not the carrier, has taken possession of the last partial shipment or the last item, provided you ordered goods that are delivered in several partial shipments or pieces;

To exercise your right of withdrawal, you must inform us (diconfa GmbH, Ludwig-Erhard Straße 35a, 30982 Pattensen, Phone: +49 (0)5101 9129289, E-Mail: service@diconfa.de) by means of a clear statement (e.g. a letter sent by post or an e-mail) of your decision to withdraw from this contract. You may use the attached model withdrawal form, but this is not mandatory.

To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.

Consequences of Withdrawal

If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the additional costs resulting from your choice of a type of delivery other than the least expensive standard delivery offered by us), without undue delay and at the latest within 14 days from the day on which we receive the notification of your withdrawal from this contract. For this reimbursement, we will use the same means of payment as you used for the initial transaction, unless expressly agreed otherwise with you; in no event will you be charged fees for this reimbursement.

We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.

You shall send back or hand over the goods to us without undue delay and in any event not later than 14 days from the day on which you communicate your withdrawal from this contract to us. The deadline is met if you send back the goods before the period of 14 days has expired.

You shall bear the direct cost of returning parcel-shippable goods as well as the direct cost of returning non-parcel-shippable goods. The cost for non-parcel-shippable goods is estimated at a maximum of approximately €40.

You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics, and functioning of the goods.

Exclusions / Expiry

The right of withdrawal does not apply to contracts

- for the supply of goods that are not prefabricated and for the production of which an individual selection or specification by the consumer is decisive or which are clearly tailored to the personal needs of the
consumer;
- for the supply of goods which may perish quickly or whose expiry date would be quickly exceeded;

- for the supply of alcoholic beverages, the price of which was agreed at the time of the conclusion of the contract, which can only be delivered at the earliest 30 days after the conclusion of the contract and the actual value of which depends on fluctuations in the market which cannot be controlled by the trader;

- for the supply of newspapers, periodicals or magazines with the exception of subscription contracts.

Important note: Our products are exclusively manufactured individually to customer specifications (e.g. precisely cut to size rubber, metal or plastic parts). Therefore, a right of withdrawal does not exist (§312g (2) No. 1 BGB).

The right of withdrawal expires prematurely for contracts

- for the supply of sealed goods which are not suitable for return for reasons of health protection or hygiene if their seal has been removed after delivery;
- for the supply of goods which, after delivery, have been inseparably mixed with other goods due to their nature;
- for the supply of audio or video recordings or computer software in a sealed package if the seal was removed after delivery.

Model Withdrawal Form

(If you wish to withdraw from the contract, please complete and return this form.)
- To diconfa GmbH, Ludwig-Erhard Straße 35a, 30982 Pattensen, E-Mail: service@diconfa.de :
- I/we (*) hereby withdraw from the contract concluded by me/us (*) for the purchase of the following goods (*)/   the provision of the following service (*)
- Ordered on (*)/ received on (*)

- Name of consumer(s)
- Address of consumer(s)
- Signature of consumer(s) (only if this form is submitted on paper)
- Date

(*) Delete as appropriate.